Privacy Policy

Mellow Fellow Pet Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at mellowfellowdogs.com, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information as described in this policy.

Information you provide directly includes your name, email address, phone number, home address, and payment information when you create an account, make a booking, fill out a contact form, or communicate with us. It also includes information about your dog — including breed, age, vaccination records, medical history, and behavioral notes — that you provide when registering for our services.

‍Information collected automatically includes data about your device, browser type, IP address, pages visited, time spent on the site, and referring URLs when you visit our website. This information is collected through cookies and similar tracking technologies. See our Cookie Policy for more detail.

‍Information from third parties may be collected when you use third-party services connected to our platform, including the Gingr pet management portal. Information collected through Gingr is also subject to Gingr's own privacy policy.

We use the information we collect to provide, manage, and improve our services, process bookings and payments, communicate with you about your appointments, your dog's care, and any updates to our services, respond to your questions and support requests, send you marketing communications if you have opted in, comply with legal obligations, and maintain the safety and security of our facility and staff.

We do not sell your personal information to third parties.

We may share your information with service providers who help us operate our business, including payment processors, booking platforms such as Gingr, and analytics providers such as Google Analytics. These providers are only permitted to use your information to perform services on our behalf.

We may also disclose your information if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of Mellow Fellow Pet Care, our customers, or others.

Payment transactions are processed through secure third-party payment processors. Mellow Fellow Pet Care does not store your full credit card number or payment credentials on our systems. All payment data is handled in accordance with applicable security standards.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your information, please contact us directly and we will accommodate your request where legally permissible.

You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information where applicable, opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send, and request that we restrict or stop processing your information in certain circumstances.

To exercise any of these rights, please contact us using the information at the bottom of this page.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites including the Gingr portal, social media platforms, and other services. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies directly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the site following any changes constitutes your acceptance of the updated policy.

Questions about this Privacy Policy or how we handle your information? We're happy to help.

Phone: 913.247.1000
Email: info@mellowfellowdogs.com
‍Address: 19076 N Webster St, Spring Hill, KS 66083